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SirsuGoods®

Placing an Order

Order Confirmation

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications.

Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.

Order Processing

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

Orders placed after 3:00 PM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST).

Modifying or Cancelling Your Order

Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped.

To modify or cancel your order:
  • Email our Support Team
  • Put the Order Number with “Modify / Cancel Order” in the email subject headline.
  • Tell us what you need to cancel and / or exchange.
  • Submit your request

Checking Your Order Status

To verify an order’s status:
  • Check your email for a tracking number
  • Click on the tracking number link to be sent to the shipping website
  • Under Status, the order will be marked as either Received, In Process or Shipped

Please note: the status of your order will be updated throughout your order’s progress.

Here are the definitions of each stage:

Received: You have successfully placed an order and it will be processed soon.

In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly.

Shipped: We’ve packaged your order and it has been assigned a tracking number. From this point on you will be able to see your package’s progress as it makes its way to you.
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