How to Shop
Shipping & Handling
Sirsu Goods Return PolicyFree return shipping is offered to customers located in Canada, the United States, Japan and Hong Kong. To return one or more items from an order:
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused, unaltered and/or unwashed condition
- The item must be returned with the tags and packaging in their original condition
Please note: Final Sale items are not eligible for return.
Face Masks: in the interest of hygiene, face masks and face coverings are considered Final Sale.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
Books / Magazines: must be unopened.
Small Goods: must be unopened to be returned.
Sirsu Goods reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
ReturnsTo initiate a return, please submit a request for a Return Authorization (RA) through our contact form. Alternatively, you can contact our Customer Care team to assist you with the return process. Sirsu Goods adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Canada, the United States, Japan and Hong Kong.
Customers receive free shipping for returns.
Please follow this step-by-step guide to initiate a return request:
Step 1 - Access your ‘Order History’ from your email
Step 2 - Request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order
Step 4 - Print the label out and carefully follow the instructions
ExchangesSirsu Goods does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
RefundsOnce the returned merchandise has been quality checked and approved, Sirsu Goods will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
Sirsu Goods reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.