Frequently Asked Questions


How do I return or exchange an item?

To initiate a return please submit a request for here. Sirsu Goods adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Sirsu Goods does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Sirsu Goods does not manage customer accounts, so all checkouts will require you to fill in your customer information each time. If you checkout using Paypal, they handle that process for you.

Can I cancel or modify my order?

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

To modify or cancel your order:
  • Email our Support Team
  • Put the Order Number with “Modify / Cancel Order” in the email subject headline.
  • Tell us what you need to cancel and / or exchange.
  • Submit your request

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 3:00 PM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

How do I know the item will fit me? OR How does the item fit?

In order to help find the best fit, the following information is available on every product page:
  • A size conversion chart to help convert international sizes
  • Product-specific measurements (i.e sleeve length, pant leg width etc.)
  • Size of the garment worn by the model, alongside their specific measurements

The above can be found in the ‘View Size Chart’ tab on any item’s product page.

Are duties and taxes included?

Taxes

The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page.


Duties

International
We ship to over 40 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

United States

By placing an order with us, as we are based in the United States, you are only required to pay state taxes in accordance to where you live.
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